Volunteer and Donor Stewardship Associate

Reports to: Associate Director of Individual Giving

Status: Exempt

About Curtis: 

The Curtis Institute of Music educates and trains exceptionally gifted young musicians to engage a local and global community through the highest level of artistry. One of the world's leading conservatories, Curtis is highly selective, with an enrollment of about 165. In this intimate environment, students receive personalized attention from a celebrated faculty. A busy schedule of performances is at the heart of Curtis's distinctive "learn by doing" approach, which has produced an impressive number of notable artists since the school's founding in Philadelphia in 1924. Grounded in this rich heritage, Curtis is looking to the future in a flexible and forward-thinking way, evolving strategically to serve its time-honored mission.

Position Description:

 The Volunteer and Donor Stewardship Associate is responsible for the conceptualization and successful implementation of donor stewardship, within or exceeding industry standard best practices, to deepen loyalty and generosity to Curtis from its donors and volunteers. The Volunteer and Donor Stewardship Associate will support stewardship for all fundraising programs of the school, including annual, endowment and planned giving. The Volunteer and Donor Stewardship Associate will also provide support to Curtis’s volunteer programs to promote increased engagement and effective involvement from volunteers to support the mission of the Curtis Institute of Music, and the needs of its students, faculty and staff. The Volunteer and Donor Stewardship Associate is a key member of the Advancement Department and will report to the Associate Director of Individual Giving.

Primary Responsibilities:

Donor Stewardship

  • Responsible for recording, monitoring, and tracking donor interests and gift alignment in Raiser’s Edge for recognition and cultivation purposes.
  • Responsible for donor listings and recognition in printed publications and online communications, as well as recognition plaques, to ensure appropriate recognition of program, endowment, and annual donors.
  • Oversee all secondary, tertiary acknowledgements and stewardship touches for donors of certain giving levels, upon gift anniversaries, and/or pertaining to specific campaigns or constituency types.
  • Oversee and execute membership benefit fulfillment communications, as well as communications to celebrate and acknowledge special occasions, anniversaries, holidays, and the like for all donors and volunteers.  
  • Oversee annual process of matching students with fellowship donors (annual and endowment) and program underwriting; update records in Raiser’s Edge; distribute reports and updates to facilitate relationship managers’ stewardship touches; and coordinate student or faculty note-writing to donors
  • Maintain a master calendar for stewardship activities and reports, and ensure fulfillment.
  • Develop positive relationships with donors, representing Curtis at performances and events, assisting with event aspects as needed and serving as front-of-house contact and resource for donors at all levels

 Volunteer Stewardship

  • Provide exceptional service to inquiring and existing volunteers with a goal of cultivating a closer relationship with Curtis.
  • Serve as a primary point of contact for the Friends Board, Stokowski Society Committee, Crescendo Club and Host Program, liaising with other staff and volunteer leaders to fulfill volunteer needs.
  • Produce and prepare materials for meetings and ongoing communications for volunteer committee meetings.
  • Coordinate with volunteer committee chairs on scheduling meetings, events and other activities to align with internal events and activities.   
  • Coordinate and support volunteer/committee appreciation events.
  • Develop and oversee adherence to volunteer job descriptions and requirements.
  • Maintain an active volunteer project list, promoting areas of need and matching volunteers with other colleagues, faculty and staff as appropriate.
  • Track volunteer activities and preferences within Raiser’s Edge.
  • Share out volunteer contributions and impact stories with the advancement department and across the school.
  • Monitor and update volunteer pages on the website; fielding inquiries from webforms and other sources.
  • Manage budget for the volunteer programs, monitoring expenses carefully and ensuring clear and timely reporting on progress against goals.
  • Develop an annual strategic plan and calendar of events for volunteer groups in partnership with volunteer leadership.
  • Work closely with members of the committees and the co-chairs to use their expertise and relationships to advance Curtis’s priorities and ensure they are well versed in the case for support for Curtis and for these priorities.

 

Administrative/Team Responsibilities:

  • Respond appropriately and in a timely fashion to key stakeholders and staff. Drive cross-campus collaboration to maximize results.
  • Ensure proper recording in Raiser’s Edge database of all personal activity related to donor and prospect cultivation, (ie. action steps.)
  • Participate and collaborate as a member of the advancement department through attendance and active presence at meetings.
  • Maintain and update master departmental calendars with relevant deadlines and activities.
  • Participate in prospecting and other planning sessions to move prospects through the pipeline and achieve best practices across the advancement department.
  • Share responsibility for reaching overall fundraising and participation goals.
  • Prepare monthly progress reports against performance goals.
  • Support the development of the department’s budget and upon approval, work to ensure compliance.
  • Participate actively in advancement events to cultivate prospects and steward donor/volunteer relationships.
  • Attend non-advancement events where designated individual stakeholders are represented in an effort to enhance external relations and serve donors in an ambassador/facilitator role.
  • Conduct facility tours of Curtis to individuals and groups as needed.
  • Participate in related professional organizations and training to ensure knowledge of emerging trends and industry best practices.
  • Perform other duties as assigned and needed to successfully achieve advancement department goals.

 

Required Core Values:

The ideal candidate must exhibit:

The ideal candidate will exhibit the following core values:

  • a positive, “can-do” attitude
  • devotion and dedication to Curtis and its community
  • passion for his/her work, and contribution to the field and greater good
  • commitment and accountability for his/her work, and his/her ability to affect change
  • desire and willingness to collaborate, think creatively, and make data-driven decisions
  • respect, courtesy, and patience for all members of the Curtis community
  • an eagerness to make Curtis a more diverse and inclusive institution

 

Working Conditions/Physical Demands: 

  • Nights and weekends required
  • Basic office environment

 

To Apply: 

For best consideration, interested and qualified applicants should electronically submit a cover letter, resume, and two professional references to human.resources@curtis.edu  Curtis offers a competitive compensation and benefits package. Hire is contingent upon the successful passing of PA Act 153 and criminal (ADP) background screenings. The position is open until filled. No phone calls, please. EOE. URL: http://www.curtis.edu